Shipping Policy
Wherever you are in the world, we're excited to deliver our exceptional pole wear straight to your doorstep.
✾ Shipping Fee (USD)
| Bill order value | < 100 | < 150 | > 150 | < 300 | > 300 | > 400 |
| Asia | 15 | 8 | Freeship | Freeship | Freeship | Freeship |
| Australia | 30 | 25 | 25 | 10 | 10 | Freeship |
| America | 30 | 25 | 20 | 10 | 10 | Freeship |
| Europe | 35 | 35 | 30 | 30 | 20 | Freeship |
✾ Shipping Timeframes
- Order Processing: Your order will be processed and prepared for shipment within 1-3 business days after it's been placed (for custom order we will take extra 3-5 days depend on the quantity order)
- Shipping Duration: The estimated shipping times for international orders may vary depending on your location and local customs procedures. On average, customers can expect their orders to arrive within:
- Asia: 7-15 business days
- Rest of the World: 10-20 business days
IMPORTANT NOTE
- Please note that customs clearance can sometimes expedite or slightly delay delivery by an additional 3-5 days.
- If you want to use express shipping (EMS), please contact our team as the shipping fee will depends on your location.
- Delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered - it is at your risk and we cannot and will not refund pieces that are not in our possession.
- Although we try to limit the extra tasks/fee as we can, the recipient will in-charge of any import duties and taxes from your country. In the case that the recipient refuses to receive the parcel, the order will be returned to Vietnam and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc..) will be deducted from the refund.
✾ Tracking Your Order
Once your order has been shipped and in your country's custom clearance, we'll provide you a tracking number. You can use this number to monitor the status and location of your package as it makes its way to you.
✾ Customs and Duties
Please be aware that international orders may be subject to customs duties, taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer and may vary depending on your local regulations and we are not responsible for this matter.
✾ Address Accuracy
To ensure your order reaches you promptly, please double-check the accuracy of your shipping address during the checkout process. Spincess is not responsible for orders delayed or misdirected due to incorrect or incomplete addresses provided by the customer.
✾ Lost or Delayed Shipments
While we make every effort to ensure timely delivery, we cannot be held responsible for delays or lost shipments caused by circumstances beyond our control, such as customs inspections, natural disasters, or postal service disruptions. If you believe your order is significantly delayed or lost, please contact our customer support team, and we'll assist you in tracking down your package.
Contact Us
If you have any questions or concerns about our international shipping policy or the status of your order, please don't hesitate to reach out to our friendly customer support team. We're here to help make your international shopping experience with Spincess as enjoyable as possible.
Thank you for choosing Spincess for your pole wear needs. We can't wait to have you join our global community of Spincers!
