Refund & Return International
We hope you adore every Spincess piece you receive.
But if something isn’t quite right, don’t worry — we’re here to help 💌
You may request a return within 7 days of receiving your order. Please review the following details before sending anything back.
1. When You Can Return
You’re welcome to return your order if:
- The request is made within 7 days of receiving your package.
- Items are unused, unwashed, with tags attached, and free from stains, odors, or damage.
Items not meeting these conditions may be rejected for a refund.
2. What Can’t Be Returned
We’re unable to accept returns for:
- Custom or personalized items
- Sale or promotional items.
- Gift Cards.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately and fill out the form below with photos and videos so we can make it right 💖
👉 Return & Issue Form
4. How to Return
- Log in to your Spincess account: https://spincess.store/
- Open the order you’d like to return.
- If your order includes multiple items, select the specific items you wish to return.
- Choose a return reason and add a note if needed.
- Click “Request Return.”
Your request will be reviewed within 3–5 working days. Once approved, you’ll have 7 days from the approval email date to ship your return.
We always appreciate your honest feedback — it helps us grow and serve you better 💌
Note: Customers are responsible for arranging and paying for return delivery.
All shipping fees, customs duties, and taxes related to returning goods to Vietnam must be covered by the customer.
5. Shipping Fees & Customs
- Spincess does not provide return labels for international orders.
- Customers are responsible for ensuring the return package arrives safely.
- Any customs duties or taxes incurred on the return shipment must be covered by the customer.
We recommend checking with your local customs office for details before sending your return.
6. Exchange & Refund
Exchange
At the moment, we do not offer direct exchanges for international orders.
If you’d like a different size or color, please place a new order — we’ll refund your original purchase once your return is received and approved.
Refund
- Once we receive and inspect your return, you’ll receive an update within 15 days confirming approval or rejection.
- Approved refunds are processed to your original payment method, excluding shipping costs.
- If an item is returned with missing tags, stains, or odors that affect resale condition, an appropriate amount may be deducted from the refund.
7. Important Notes
- Refunds are based on the original purchase price.
- Returns made after 7 days of delivery will not be eligible for a refund.
✨ Thank you for your understanding and support!
Spincess strives to make every shopping experience smooth and satisfying.
For any questions, please contact our support team at spincess.vn@gmail.com — we’re always happy to assist 💖
