Tax & Additional Fees at Spincess
Everything you need to know about customs, import duties, and payment charges when ordering from Spincess.
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Import Tax & Customs Duties
Our Commitment
At Spincess, we aim to provide a smooth international shipping experience for our customers. Customs regulations and import charges vary by country, and any applicable duties, VAT, or clearance fees are determined by your local customs authority.
Depending on local regulations and customs thresholds, some customers may not incur additional import charges. If customs requires supporting documentation, our team will gladly provide the official store invoice and assist you through the process.
Import duties, VAT, customs clearance fees, and local taxes are determined by your country’s customs authority and remain the responsibility of the customer where applicable.
⚠ Important: If your local Customs authority requests additional documentation (such as a commercial invoice or proof of payment), please contact us immediately at spincess.vn@gmail.com. We will promptly provide you with the official store invoice to ensure your clearance process is smooth and compliant with local regulations.
Our approach: All orders are shipped with commercial documentation prepared in accordance with applicable shipping and customs requirements.
Many customers experience low or no additional customs charges depending on destination country and local regulations.
If customs contacts you: Please contact us so we can provide the official store invoice and supporting documentation required for customs clearance.
If Customs reaches out, here's what to do:
Reach out to us via Instagram DM (@spincess.vn) or email at spincess.vn@gmail.com and let us know.
2. We will guide you through the process
Our team will review your case and give you the official store invoice and supporting documents, ensuring the process is handled correctly and in accordance with local customs requirements.
Notice: Refusal to pay required customs charges may result in delays, return shipment, or package abandonment in accordance with the destination country’s customs policies.
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Payment and International Transaction Fees
Mastercard & Visa Payments
When you choose to pay via Mastercard or Visa on the Spincess website, please be aware that a small additional fee may be applied to your transaction. This is an international transaction fee charged by your local bank or card issuer — it is not a fee collected by Spincess, and we do not receive any benefit from it. Some banks may also apply currency conversion or foreign exchange fees.
This charge is standard practice for cross-border payments and varies depending on your bank and country of residence. Import taxes and customs duties (if applicable) are not collected by Spincess during checkout unless otherwise stated.
ⓘ Please note: The international fee is applied directly by your bank. Spincess has no visibility over this charge and cannot refund or waive it. We recommend checking with your bank in advance if you are unsure whether this applies to your card.
Typical bank fees for international card payments
Most banks and card issuers apply a foreign transaction fee (also called a cross-border fee or international service assessment) when a payment is processed through a foreign merchant. For purchases made from Spincess - a Vietnam-based store - your bank may classify the transaction as international and apply this fee automatically.
Typical fee range: 1% – 3% of order total
Who charges it: Your local bank or card issuer
Does Spincess receive this?: No - goes entirely to your bank
Accepted payment methods
Methods marked below may carry international transaction fees depending on your bank.
PayPal, Apple Pay, and Google Pay may also apply their own conversion or transaction fees depending on your account settings and country. Please review terms with the respective provider.
Still have questions?
We're here to help - reach out before your order or anytime after.
Email: spincess.vn@gmail.com
